R1m Privacy Policy — How Your Data is Kept Safe
R1m takes the security of your personal information seriously. This policy explains what data we collect, how we use it, and how we keep it safe.
Last Updated: 2024
1. Information We Collect
The following types of information may be collected when you register and use r1m's services:
Account Information
- Name, Mobile Number & Email Address
- Date of birth & identity verification details
- Account creation date & login history
Payment & Financial Information
- BKash, Nagad or Rocket Number
- Deposit & Withdrawal Transaction Records (৳ BDT)
- Payment method type & date
Device & Browser Information
- IP Address & Device Type
- Operating System & Browser Version
- Access time & location data
Usage Information
- Pages visited & click patterns
- Gaming & Betting Activity Records
- Support Ticket & Communication History
2. How We Use Your Information
The information we collect is used for the following purposes:
- To create, verify, and manage your account.
- To process payments and confirm transactions.
- To provide customer support and resolve complaints.
- To secure the platform and prevent fraudulent activity.
- To improve and personalize your experience on the platform.
- To comply with legal obligations and report to regulatory authorities.
- To send you relevant offers and updates (with your consent).
- To analyze usage patterns and promote responsible gaming.
We never sell your data or share it with third parties for advertising purposes.
3. Cookies & Tracking Technologies
The r1m platform uses cookies and similar technologies. Cookies are small text files stored on your device that help enhance your experience.
Cookies We Use
- Essential Cookies: Required to maintain login sessions and ensure platform security.
- Functional Cookies: Used to remember your preferences and language settings.
- Analytics Cookies: Collected to understand platform usage and drive improvements.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain services.
4. Data Retention, Security & Third Parties
Data Retention
Your data is stored on secure servers. Even after account closure, certain information may be retained for a legally required period, after which it is securely deleted.
Security Measures
Your data is protected through encryption, firewalls, and access controls. Only authorized personnel can access information on a need-to-know basis.
Sharing Information with Third Parties
R1m only shares data with third parties in the following cases: payment processors (bKash/Nagad), government authorities to meet legal obligations, and trusted technology partners who assist in platform operations. Data protection agreements are maintained in all such cases.
5. Your Rights & Policy Changes
User Rights
As an r1m user, you have the following rights:
- Right to Access: You may request access to the personal data we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data under certain circumstances.
- Right to Withdraw Consent: You may unsubscribe from marketing communications at any time.
Policy Changes
We may update this privacy policy at any time. A notice will be posted on the platform for any significant changes. Continued use of the platform after changes have been made constitutes acceptance of the updated policy.
6. Data Inquiries & Support
To exercise your data protection rights or if you have any questions about this privacy policy, please contact us directly:
Email: [email protected]
We aim to respond within 3–5 business days. Complex requests may take longer, but we will keep you informed if that is the case.
For Quick Support
You can find answers to common questions in our FAQ Section You can view or update your account information at Login and use Profile Settings.
This policy has been prepared in compliance with applicable data protection laws and regulatory guidelines in Bangladesh.
Your Data is Protected, Your Experience is Safe
Join r1m and enjoy a safe, trusted entertainment platform. Have questions? Visit our FAQ section.